Privacy Policy

Who We Are

This website is operated on behalf of:

Our business details are:

• [Dealership Legal Name]
• [Business Address]
• Email: [Contact Email]
• Telephone: [Contact Phone Number]

Our website is supported by a third-party technology platform provider. The dealership is responsible for its customer relationships and the handling of personal information described in this policy. Our platform provider and other service providers may process information on our behalf to operate and support the website.

Information We Collect

Depending on how you interact with our website and the features you use, we may collect:

• Contact information: Your name, email address, telephone number, and address.
• Enquiry information: Messages, vehicle preferences, appointment requests, test-drive requests, and communications with us.
• Vehicle information: Details you provide about a trade-in or vehicle you own, including registration details, mileage, condition, and vehicle identification number.
• Transaction and service information: Information relating to purchases, reservations, service bookings, or other services you request.
• Technical information: Your IP address, browser type, device information, pages visited, and interactions with the website.
• Communication preferences: Your choices about receiving marketing and other communications.

Where financing or payment features are available, additional information may be collected through the relevant application or payment process. Any additional privacy notices and authorizations will be provided where required.

Please avoid sending sensitive financial information or identification documents through general enquiry forms.

How We Collect Information

We collect information when you submit forms, contact us, request services, or otherwise communicate with us.

We may also collect certain technical information automatically through cookies and similar technologies, depending on your preferences and applicable requirements.

Where relevant, we may receive information from service providers or partners involved in a service you request, such as a financing enquiry or vehicle valuation.

How We Use Your Information

We use personal information, as relevant, to:

• Respond to enquiries and provide customer support.
• Arrange appointments, test drives, and service bookings.
• Provide vehicle information, quotations, and requested services.
• Process transactions and maintain associated records.
• Assist with trade-in valuations and financing enquiries.
• Operate, maintain, secure, and improve our website.
• Send service-related communications.
• Send marketing communications where permitted by law and in accordance with your preferences.
• Prevent fraud, resolve disputes, and meet legal obligations.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as your consent, steps necessary to enter into or perform a contract, compliance with legal obligations, or legitimate interests where permitted.

How We Share Your Information

We may share relevant information with:

• Our technology platform provider, to host and support the website and manage enquiries.
• Service providers, such as IT, customer relationship management, communications, payment, and website analytics providers.
• Finance or other service partners, where needed to provide a service you request and subject to any required notices or permissions.
• Professional advisers and authorities, where necessary to meet legal obligations, protect rights, or address fraud and security issues.
• Parties to a business transfer, where information is involved in a proposed or completed merger, acquisition, or sale, subject to applicable protections.

Sale, advertising, and other sharing practices:
[Describe whether the dealership sells personal information, shares it for targeted advertising, or permits advertising partners to collect it, including any applicable opt-out options. If none of these activities occurs, state that accurately.]

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website usage, and, where enabled, support advertising.

[Describe the cookies and tracking tools used, their purposes, and how visitors can manage their choices. Insert a link to the Cookie Policy or cookie settings if available.]

Where consent is required, optional cookies and similar technologies are used only after the required consent has been obtained. You can also manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Marketing Communications

Where permitted, we may send information about vehicles, offers, and services that may interest you.

You can opt out of marketing emails using the unsubscribe link provided or contact us at [Privacy Contact Email]. For other communication channels, follow the opt-out instructions provided or contact us directly.

Your marketing preferences do not prevent us from sending necessary communications about an enquiry, booking, transaction, or service.

Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining required records, meeting legal obligations, and resolving disputes.

[Insert relevant retention periods or the criteria used to determine them for enquiries, customer records, finance applications, and marketing information.]

Information Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or disclosure.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International Processing

Our service providers may process information in countries other than the country in which you reside.

[Identify relevant overseas processing locations or arrangements and describe applicable safeguards, where required.]

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of information.
• Restrict or object to certain processing.
• Receive a portable copy of certain information.
• Withdraw consent where processing relies on consent.
• Opt out of certain advertising, sale, or sharing activities.
• Make a complaint to the relevant privacy authority.

To make a request, contact [Privacy Contact Email]. We may need to verify your identity before responding. We will handle requests within applicable legal time limits.

[Add any location-specific rights, request methods, appeal procedures, and relevant privacy authority contact details.]

Children’s Privacy

Our website is intended for a general audience and is not directed at children. If you believe a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may link to third-party websites or services, including finance providers, payment services, and vehicle information providers.

Their handling of personal information is governed by their own privacy notices. Please review those notices before providing information.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices, website features, or legal requirements. The revised version will be posted on this page with an updated date.

Where required, we will provide additional notice or obtain consent for relevant changes.

Contact Us

For privacy questions or requests, contact:

• [Dealership Legal Name]
• [Business Address]
• Email: [Contact Email]
• Telephone: [Contact Phone Number]